Customer Interactions Specialist Fixed Term Contract

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Interaction Specialist.

Be part of the movement – and play your part

About the role

Working variable shifts 8am – 8pm, any 5 of 7, as the Customer Interaction Specialist you will be providing professional and efficient customer sales and service. The role will involve assisting in daily operations in all passenger departure and arrival procedures.

You will be responsible for:

• Making reservations and handling enquiries.
• Fulfilling customer requirements first contact resolution of customers and clients queries, requests, orders and complaints.
• Meet performance targets for speed, efficiency, sales, and quality.
• Maintaining up-to-date knowledge of industry developments and involvement in networks

About you

Are you a wizard on the keyboard with a knack for navigating PCs like a pro? Do you charm customers with your clear voice and magnetic telephone manner? We're on the lookout for someone with exceptional communication skills, both face-to-face and over the phone, who can effortlessly build rapport with anyone. If you thrive in a dynamic team environment and can keep your cool under pressure, we want you on our team! Flexibility is key, as we need someone who's ready to roll up their sleeves and dive in, even on evenings and weekends. If you're passionate about delivering top-notch customer experiences, love the rush of multitasking, and bring a can-do attitude to everything you do, then we want to hear from you! Bonus points if you're fluent in multiple languages. Join us and be part of an exciting journey in creating unforgettable customer interactions!

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.