Customer Insight Officer

Customer Insight Officer

Bromsgrove, Worcestershire

£35,690.20 per annum

Full Time, Permanent (37 hours per week)

Closing Date: Friday 10th May 2024 @ 9am

Interview Date: Wednesday 22nd May 2024 - in person

Our client's priority is their customer and their community. Understanding their data helps them make better business choices for their customers. Analysing patterns, trends, themes, and hotspots ensure they focus on the right areas, and drive-up satisfaction.

Additionally, The Housing Ombudsman and The Regulator are keen to ensure that decisions they make to shape services is factual rather than anecdotal.

The role

They have a new and exciting opportunity for a Customer Insight Officer to join their Customer Insight Team who are responsible for driving customer satisfaction across the organisation.

A key part of the role is to ensure the customers voice is at the heart of what they do. You will listen to their customers and your colleagues, and using a data driven approach, help to shape and develop services across the organisation to improve the customer experience.

About you

They are looking for a committed individual who is passionate about driving excellence using a data driven approach. Who has experience of working with people and data; the skills to analyse feedback and identify themes and trends to shape services and improve service delivery; along with ability to build positive relationships throughout the business, supporting teams to drive satisfaction.

You will be able to communicate effectively with customers and colleagues, listening and learning at every opportunity.

You will use visualisation tools to provide insight and present them in a comprehensive and easy to interpret format.

What they can offer in return:

• 32 days annual leave plus bank holidays and holiday buy back scheme

• Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme

• Retail Discounts

• Free Parking and Free Refreshments

• Life insurance is also available to members of the pension scheme

Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.