Customer Insight Manager

CUSTOMER INSIGHT MANAGER

BIRMINGHAM

£50,000-£55,000 +BONUS +BENEFITS

THE COMPANY

A global retail bank is seeking a Customer Insight Manager to work in the analytics team and provide actionable insights. The role sits the customer insight team and focuses on customer analytics, you will manage a team of 1 with opportunities to take on a larger team in the future. This is a great opportunity for someone to get upskilled in Python as you will be using this for segmentations, LVM projects but don't need prior experience in this tool.

THE ROLE

As a Customer Insight Manager, some of your main responsibilities will be:

• Analyse overall product performance and suggest ways of improvement
• Looking at changing finances to target customer better
• Be hands on with customer segmentations and predicting customer churn
• Communicate with board-level stakeholders and take ownership of projects
• Manage 1 data analyst whilst remaining hands on with the data analysis

YOUR SKILLS AND EXPERIENCE

A successful Customer Insight Manager will have:

• Commercial experience working in the finance sector will be hugely advantageous.
• Management experience is also ideal.
• Experience working in the commercial environment with SQL and Tableau is a must.
• Experience working with Python is ideal but not required.
• Educated to a degree level or above in a STEM subject.

THE BENEFITS

• A salary of £50,000-£55,000.
• Comprehensive bonus and benefits package.
• A great work environment.
• WFH 3 days a week

HOW TO APPLY

Please register your interest by sending your CV to Lydia via the apply link on this page.