Customer Helpdesk Advisor

As a Customer Helpdesk Advisor, you will be an essential part of the customer service team within the media and agency industry. You will be responsible for providing exceptional customer service, troubleshooting, and resolving customer queries.

Client Details

This organisation is a leader in the media and agency industry. With a team size of over 500, they are committed to delivering top-tier services and products to their vast client base.

Description

As a Customer Helpdesk Advisor you will be:

• Responding to customer inquiries and complaints promptly and professionally.
• Providing product and service information to customers.
• Troubleshooting and resolving product issues and concerns.
• Documenting and updating customer records based on interactions.
• Developing and maintaining a knowledge base of evolving products and services.
• Contributing to team efforts by accomplishing related results as needed.
• Maintaining customer satisfaction by providing problem-solving resources.
• Ensuring excellent service standards and maintaining high customer satisfaction.

Profile

A successful Customer Helpdesk Advisor should have:

• Good communication skills.
• Previous experience in a customer service role, particularly in a help desk role.
• A customer service mindset.
• A strong focus on working as team.
• A friendly and positive attitude.
• Good attention to detail
• Adaptability to changing environments, work priorities, and organisational needs
• Comfortable working to deadlines

Job Offer

In return, our client can offer:

• Weekly pay
• 3 - 6 month temp role with the possibility of going perm
• A temporary position within a well-established media and agency company.
• An opportunity to develop your customer service skills and grow within the team.
• A supportive and inclusive work culture.