Customer Experience Lead
CUSTOMER EXPERIENCE LEAD (QUAL)
UP TO £75,000
LONDON
Are you a CX leader with a passion for driving meaningful change through insights? Harnham is working with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise in Qualitative Research
ROLE AND RESPONSIBILITIES:
The Customer Experience Lead will have the following responsibilities:
- Lead a team in delivering actionable insights to drive business assurance or transformation
- Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
- Analyze diverse data sources to provide comprehensive insights on global brand reputation
- Conduct proposition testing and ensure insights influence product development and market strategies
- Incorporate UX insights to inform digital projects and enhance overall customer experience
YOUR SKILLS AND EXPERIENCE:
The Customer Experience Lead will have the following skills and prior experience:
- Proven leadership experience, with a track record of setting and achieving team goals
- Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
- Strong communication skills, able to distill complex insights into concise reports
- Confidence in engaging with senior management and external stakeholders
- Demonstrated ability to drive improvement through actionable insights
- Proficiency in customer experience tools and software
- Certifications in customer experience are advantageous
- Previous experience in the education/learning sector is a plus
HOW TO APPLY:
Apply via the Apply link below.
Reference: 52424969
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