Customer Experience Lead

CUSTOMER EXPERIENCE LEAD (QUAL)

UP TO £75,000

LONDON

Are you a CX leader with a passion for driving meaningful change through insights? Harnham is working with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise in Qualitative Research

ROLE AND RESPONSIBILITIES:

The Customer Experience Lead will have the following responsibilities:

• Lead a team in delivering actionable insights to drive business assurance or transformation
• Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
• Analyze diverse data sources to provide comprehensive insights on global brand reputation
• Conduct proposition testing and ensure insights influence product development and market strategies
• Incorporate UX insights to inform digital projects and enhance overall customer experience

YOUR SKILLS AND EXPERIENCE:

The Customer Experience Lead will have the following skills and prior experience:

• Proven leadership experience, with a track record of setting and achieving team goals
• Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
• Strong communication skills, able to distill complex insights into concise reports
• Confidence in engaging with senior management and external stakeholders
• Demonstrated ability to drive improvement through actionable insights
• Proficiency in customer experience tools and software
• Certifications in customer experience are advantageous
• Previous experience in the education/learning sector is a plus

HOW TO APPLY:

Apply via the Apply link below.