Customer Experience Insight Lead
CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)
£60,000 - £75,000
UK REMOTE-FIRST
Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise and insights from Qualitative Research.
ROLE AND RESPONSIBILITIES:
The Customer Experience Lead will have the following responsibilities:
- Lead a team in delivering actionable insights to drive business assurance or transformation
- Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
- Analyse diverse data sources to provide comprehensive insights on global brand reputation
- Conduct proposition testing and ensure insights influence product development and market strategies
- Incorporate UX insights to inform digital projects and enhance overall customer experience
YOUR SKILLS AND EXPERIENCE:
The Customer Experience Lead will have the following skills and prior experience:
- Proven leadership experience, with a track record of setting and achieving team goals
- Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
- Strong communication skills, able to distil complex insights into concise reports
- Confidence in engaging with senior management and external stakeholders
- Demonstrated ability to drive improvement through actionable insights
- Proficiency in customer experience tools and software
- Certifications in customer experience are advantageous
- Previous experience in the education/learning sector is a plus
THE BENEFITS
- Base salary up to £75,000 DOE
- Remote first working - HQ in London, head there once or twice a month as suits you
- Chance to lead a team and implement influential insights that make a difference to the business
HOW TO APPLY:
Share your CV with Alanah Chambers via the 'Apply' link below.
Please note:
- While this role is more remote, it is UK-based and thus applicants will need to be UK-based and able to provide evidence of full existing right to work in the UK.
- The company is unable to provide sponsorship on this occasion.
Required skills
- CX
- communication
- research
- insight
- qual
- customer experience
- interviews
- research methods
- surveys
- stakeholder engagement
- customer journey
- voice of the customer
- quant
- mixed methodology
- mixed methods
- customer journeys
- customer segments
Reference: 52432060
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