Customer Excellence Representative

Customer Care Representative

Hull, HU7

£22,000 - £25,000

Full time, permanent

Are you a people person who takes delight in providing exceptional customer service? Are you passionate about resolving customer issues and ensuring customer satisfaction? We have an amazing opportunity for you to join our client's dynamic team as a Customer Excellence Representative!

The Opportunity:

• Full-time, permanent position with competitive salary ranging from £22,000 to £25,000 per year
• Exciting chance to work with a leading organisation in their field
• Fast-paced and supportive work environment with opportunities for career growth and development

Key Responsibilities:

• Interact with customers via phone, email, and chat to provide outstanding service and support
• Ensure prompt and accurate resolution of customer inquiries, complaints, and requests
• Maintain comprehensive knowledge of products, services, and company policies to effectively address customer needs
• Document customer interactions and follow up on any outstanding issues
• Collaborate closely with other team members to provide a seamless customer experience
• Identify opportunities for process improvement and suggest innovative solutions

Desired Skills and Qualifications:

• Previous experience in a customer service role
• Excellent interpersonal and communication skills to build rapport with customers
• Strong problem-solving skills and the ability to think quickly on your feet
• Proficiency in using CRM systems and other customer service tools
• High attention to detail and strong organisational skills
• Ability to work well under pressure and handle situations with empathy and professionalism

Join our client's team today and embark on an exciting journey where you can make a significant impact in the lives of customers. Apply now and let your customer service skills shine!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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