Customer Due Diligence Team Leader - 12 month Fixed Term Contract

Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is -

• To help create a society that promotes people’s quality of life and that has human dignity at its core
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
• To offer our customers sustainable financial products and high-quality service

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

About The Role:

We are delighted to be recruiting for a Customer Due Diligence (CDD) Team Leader to join our Operations team at our Bristol Head Office. This is a full-time 12-month Fixed Term Contract role and offers the benefits of a flexible hybrid working. Typically, this would require 2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period).

Working alongside another CDD Team Leader, the overall purpose of this role is to lead a team of CDD co-workers by managing workflow and processes, performance, and culture. You will provide a steer on file quality, facilitate process improvements, and manage team performance, development and progress reporting to the Financial Crime & Payment Operations (FCPO) Manager. This role will also represent CDD for Triodos Bank UK at Group Level.

In addition, key responsibilities will require you to:

• Oversee day to day running of CDD operations functions.
• Monitor the quality of work produced and provide regular reports and Key Performance Indicator (KPI) information to management as required.
• Ensure team remains compliant with all aspects of TBUK’s risk management framework, including regular key control testing to ensure effectiveness of risk controls.
• Identify training needs and ensure appropriate training is delivered and co-workers are able to deliver excellent customer service.
• Lead the team in creating efficient processes to deliver successful banking operations using the Bank’s preferred method for process improvement.
• Challenge current processes and gain improvements within the team to facilitate improvement in working practices, creating capacity and minimising errors.
• Manage individual and designated team performance including delivering effective 121s, appraisals and managing absence within your team.
• Liaise with CDD Group colleagues to share best practice and knowledge
• Work with the FCPO Manager and Team Leaders to ensure all relevant Co-workers are competent to deal with queries relating to CDD/Know Your Customer (KYC) processes.

What We Are Looking For:

To be successful in this role, you will be a KYC/CDD management professional with expert knowledge of CDD processes and a thorough understanding of relevant regulatory frameworks and laws. Demonstrating excellent communication, planning, prioritisation, and personal time management skills, along with experience in the CDD/KYC function within the Financial Services sector.

You have the ability to lead and motivate teams to deliver high-quality work within deadlines, with a proven track record in managing people and processes. Additionally, you should contribute to creating CDD policies, translating them into processes, procedures, training, and defining transaction monitoring standards, including first-line risk appetite to ensure compliance with current regulatory obligations.

Building strong working relationships with internal clients and providing high-quality professional services to support business strategy and plans will be required. This extends to stakeholder engagement through identifying stakeholders, reviewing their needs/concerns, and ensuring effective communication to promote knowledge and understanding of CDD/KYC.

What We Offer:

In return for your hard work and expertise, you will receive a salary of between £41,933 - £47,000 Full Time Equivalent salary depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our Benefits Include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave - After each 5 years of service, you will be able to take a sabbatical of up to 3 months
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Closing Date: 03/05/2024