Customer Coordinator

Posted 5 June by Eclipse Recruitment (Hemel) Limited
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A Customer Coordinator is required for an employer based in St Albans.

Excellent benefits include regular salary reviews, overtime bonus, 25 days annual leave plus Bank Holidays, Death in Service x 3 of your salary, Pension and free parking on site.

A starting salary of 28-29k is on offer for the Customer Coordinator with up to 3.6k on top in overtime bonus.

Hours of work: Monday to Friday, 7.30am - 4pm and 8.30am-5pm rotating weekly.

You will also be required to work 1 in 4 weekends on call. The weekend work is home based. A bonus of £300 is paid when on call adding on up to £3,600 a year to your annual salary.

The employer has a well respected name within their industry, working with some of the worlds biggest brands, and pride themselves on creating a wonderful experience for their customers.

The Customer Coordinator is responsible for 9 engineers diaries, scheduling, planning, activating and closing service calls.

Day to day responsibilities include:

  • Dealing with all incoming calls and emails on the service desk from the engineers, clients and customers including call logging/queries.
  • Dealing with both reactive call outs and planned maintenance jobs.
  • Coordinating a nationwide team of engineers in response to customer requests for assistance.
  • Managing quotations, annual service agreements and invoicing.
  • Ensuring all engineers have work for the following day to maintain productivity.
  • Developing excellent working relationships with colleagues / engineers / external customers / clients.
  • Monitoring stock levels and purchasing spare parts to meet demand.

Skills required of the Customer Coordinator:

  • Effective communicator
  • Good time-management
  • Problem solving skills
  • Customer Service experience

For more information, apply today

Reference: 52099161

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