The following job is no longer available:
Customer Complaints Call Handler

Customer Complaints Call Handler

Posted 3 April by Pertemps Plymouth Commercial
Easy Apply Ended
£11.77 per hour
Plymouth , Devon
Temporary, full-time
View all jobs
Posted by Pertemps Plymouth Commercial
Complaints Call Handler for Royal Mail

Introduction:
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you.

Responsibilities:
  • Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.
  • Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching.
  • Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
  • Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.
Start Date: Monday, 15th April - Temporary (12 weeks)

Working Hours:
  • 37.5 hours per week (Monday to Friday: 08:00 – 18:30 / Saturday: 08:00 – 15:00)
  • Shift patterns will vary throughout the week, with 4 weeks' notice provided.
  • Competitive hourly rate: £11.77 per hour
  • Convenient on-site parking and accessible by a popular bus route

Requirements:
  • Successful candidates will undergo a DBS check.
  • Previous call centre experience is advantageous.
  • Excellent IT skills with proven experience of using multiple systems

Join us in delivering exceptional customer service and making a difference in the parcel delivery industry!

Register your interest by clicking 'APPLY' now!

Reference: 52415574

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches