Customer Complaints Advisor - Mat Cover

We are currently seeking a Client Experience Advisor to join our client's dynamic and customer-centric team. As the first point of contact for both external and internal client inquiries and complaints, you will play a critical role in delivering a world-class client experience. Working closely with our client's Complaints Manager, your main objective will be to ensure that each client interaction is handled with professionalism, empathy, and efficiency.

Contract Type: 9 months Temporary (Maternity Cover)

Hourly rate From: £12.47ph

Hours: Full Time Monday to Friday 9am-5pm

Responsibilities:

• Answer client calls and emails in a professional and timely manner
• Communicate with clients via email, telephone, and letter, dealing with queries and complaints
• Provide first-line support for showrooms and ensure policies and procedures are communicated effectively
• Respond to and record all complaints within guidelines
• Effectively handle social media complaints
• Handle and resolve executive complaints in consultation with relevant managers
• Support investigations and collect data as required

Don't miss this opportunity to join our client's dedicated team and contribute to delivering exceptional client experiences. Apply now and a consultant will be in contact to discuss further.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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