Customer Collections Executive

Posted 11 April by ACS Recruitment Solutions Ltd
Easy Apply Featured
£21,000 - £25,000 per annum
New Works , Shropshire
Permanent, full-time
Work from home

Register and upload your CV to apply with just one click

View all jobs
Posted by ACS Recruitment Solutions Ltd
Customer Collections Executive  
Northampton - Hybrid/Remote 
35 hours per week
£21,000-£25,000 per annum DOE plus uncapped commission and extensive benefits package 

Our well established and reputable client are currently seeking a Collections Negotiator to join their team due to continued business growth.

The successful candidate will have excellent telephone-based customer service experience and communication skills, be target driven and able to work within a fast paced, ever-changing environment. Collections experience would be preferred, however, not required.   

In return, our client can offer a friendly, vibrant working environment with uncapped commission scheme, benefits package, free parking and hybrid/remote working.

Key Duties:
  • To negotiate payments with customers to clear and update the files as efficiently as possible.
  • Answering a high volume of calls from customer, both through inbound and outbound calls and maintain a rapid response according to agreed standards.
  • Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within set guidelines and targets.
  • Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
  • Correctly extracting information from file notes to deal with the calls efficiently.
  • Logging information on calls received and maintain detailed and accurate records.
  • Liaising with Enforcement Agents on the status of files when required.
  • Attend training to develop relevant knowledge, technique and skills.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
  • Assisting with other office duties when required.
Required Skills and Experience:
  • Previous telephone-based customer service experience is required.
  • Excellent call handling skills with the ability to remain calm on the telephone but establish a firm and confident telephone manner.
  • Excellent track record of exceeding targets
  • Target driven.
  • Highly organised
  • Able to work well under pressure and deal with calls of the nature of the business.
  • Team Player with ability to work under own initiative.
  • Sound Decision Making Skills.
  • Flexibility and Good Interpersonal Skills
Preferred Skills and Experience:
  • Experience of Enforcement Collections
  • Up-to-date knowledge of relevant industry standards (Preferred)
  • Knowledge of Road Traffic and Council Tax Debt (Preferred)
  • Excellent mathematical skills
  • Microsoft office including excel and PowerPoint.

The Offering:
  • £21,000 - £25,000 per annum DOE basic salary plus competitive commission structure
  • 35 hours per week between 08:00 -19:00 – Monday to Friday and every other Saturday – 09:00 – 13:00. The shift pattern is rolling week by week basis to include 1 early and 1 late shift. Shift patterns include Monday-Friday 11:30 – 19:00 and 4 shifts 08:00 – 14:30.
  • Hybrid working for candidates based in Northamptonshire
  • Remote working available for candidates based over 45 minutes from Northampton 
  • Contributary pension scheme
  • Health cash plan
  • Employee Assistance Programme
  • Extra day holiday for your Birthday
  • Cycle to work scheme.
  • Free parking
For more information on the role, please make your application and one of our recruitment team will be in touch.

Reference: 52456326

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches