Customer Claims Handler

Salary: Earn up to £25,752.12 as your experience with us grows. Plus, a competitive bonus scheme!
Location: Huddersfield
Contract: Full Time, Permanent - 37.5 hours per week
Hours: Monday to Friday 8.30am until 4.30pm, with the opportunity to compress your hours in to 4 days, giving you an extra day off each week!

Are you a driven individual with a passion for delivering exceptional customer service?

Do you thrive in a fast-paced environment, where no two days are the same? If so, we have an exciting opportunity for you!

Join our Loss Recovery team to assist our customers who have been involved in non-fault accidents recovering losses on their behalf and pursuing the responsible Third Party/Insurer for costs incurred as a result of the accident.

As part of our growing team, you will effectively manage claims, ensuring that speed and quality of loss recovery is maximised, whilst maintaining FMG's proactive approach to claims handling. Your role will involve investigating liability, gathering information through different sources, utilising intelligence tools and settling claims in the best interest of our clients.

What’s in it for you?
Salary- From £20,961.49 to £25,752.12 depending on your level of experience. Plus, a competitive bonus scheme!
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- Aviva 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). 
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

About You:

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
• You’re confident with the use of computer software systems, including Microsoft Office applications.
• You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.
• You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
• A good understanding of the insurance industry would be essential.

About FMG:

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be a part of our future

If you're up for the challenge, apply now and join our team of experts providing outstanding customer service!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!