Customer Care Assistant

My client, a global leader in Tool making & Plastic Injection Moulding, are looking for a Customer Care Assistant to join the team in Lancing, West Sussex, who will provide exceptional customer service as well as accurate and efficient administration of office systems for the business.

MAIN DUTIES & RESPONSIBILITIES for the Customer Care Assistant based in Lancing, West Sussex :

• Ensure that all incoming calls are answered promptly, and visitors greeted in a friendly and professional manner.

• Accurately process customer orders and Tooling jobs. Customer enquiries to be acknowledged on same day.

• Liaise with production supervisors and planner, ensuring jobs are completed on time, and update customers with any schedule changes.

• Work closely with the sales team to manage customer accounts, ensuring that customer information is kept up to date

• Process tool room timesheets and assist in the costing of these jobs

• Process invoices and credit notes

• Ensure that filing is kept up to date, as well as distributing post.

• Communicate directly with customers with updates on order progress, including weekly calls with key accounts.

• Look at sourcing new leads for Business development team.

APPLY NOW for the Customer Care Assistant based in Lancing, West Sussex by sending your CV to or call on / . We always welcome the opportunity to discuss other Customer Care jobs.