Customer Care Agent (Web Chat Analyst)

We are currently working on behalf of out trusted client who are looking for aCustomer Care Agent (Web Chat Analyst) It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!

What You Can Expect

• Work Type - Permanent
• Salary - £24k
• Location - Watford
• Plus, amazing employee benefits such as health insurance, income protection, wellness allowance, and more!

Main Responsibilities as a Customer Care Agent (Web Chat Analyst)

• Providing initial support to players and retailers aligned with departmental performance metrics and regulations, guaranteeing a steadfast delivery of top service.
• Handling customer inquiries across various communication channels with speed and effectiveness, ensuring compliance with performance and quality standards.
• Follow established protocols and guidelines for handling web chat (including emails, web chats, and any other introduced media), ensuring compliance with service level agreements (SLAs) and team goals.
• Identify customer needs and, when possible, resolve retail and player issues such as account difficulties, customer complaints, and player system inquiries.

Experience & Skills Required

• Experience with complaints.
• Customer service experience.

What’s in it For You?

• Amazing company to work for!
• 34 days paid leave (This includes bank holidays)
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension (8.5% contribution)
• Health insurance
• £500 wellness allowance
• Income protection

For further information on thisCustomer Care Agent (Web Chat Analyst) role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.