Customer Care Advisor

We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team! 

Job Description: 

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. As a CSR, you’ll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Here are the key duties and responsibilities:

1. Handling Inbound Calls:

   • Manage a large volume of incoming phone calls from customers.
   • Address inquiries, resolve issues, and provide accurate information about products and services.

2. Assessing Customer Needs:

   • Understand and assess customer needs to achieve satisfaction.
   • Advocate for customers when necessary and gather valuable feedback.

3. Problem-Solving and Troubleshooting:

   • Confidently troubleshoot issues and investigate when information is insufficient.
   • Ensure efficient resolution of customer inquiries and complaints.

4. Building Trust and Relationships:

   • Build sustainable relationships with customer accounts through open and interactive communication.
   • Foster trust by providing accurate and efficient assistance.

5. Maintaining Service Standards:

   • Strive to meet excellent service standards.
   • Respond promptly and effectively to customer inquiries.

Qualifications:

• Excellent communication skills, both written and verbal.
• Patience, empathy, and a genuine desire to help customers.
• Ability to put yourself in the customer’s shoes and advocate for their needs.
• Strong problem-solving abilities.

This is an opportunity for an immediate start! Don't delay, apply today!