Customer Assistant

Are you ready to take your first steps into Management? Perhaps you are already a Supervisor or Team Leader looking for your next role?

Why not join us and train to become a Session Manager in our Feltham club. Starting salary of £12.54 p/h rising to £13.50 p/h upon successful completion of probation and training. This is a Full Time 40 Hour Role and will include daytime, evening, late night and weekend shifts. 

The Role You’ll Play

As a Session Manager you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them. 

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships including – Customer Service Level 3 
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Run Bingo Sessions including supervising the operation and coaching and supporting the team. 
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For  

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business. 
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+

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