Customer Advisor

This is a fabulous company in Harlow who work within the Insurance Sector. They are now looking for another customer service advisors to join their warranties team to manage the administration of claims. This is through effectively managing inboxes, emails from customers and third parties ensuring these are updated on the system and allocated to the appropriate individuals to manage.

The ideal person will have worked in a similar office-based customer services environment, but they will consider someone with an alternative customer service background. You must be used to talking to customers and dealing with queries and questions as well as completing all the associated administration. Full training will be given.

The Ideal Candidate:

• Able to take volumes of incoming calls
• Excellent and proven Customer Service
• Able to answer email queries
• Have a high level of literacy and numeracy with strong communication skills

• Ensure systems are updated with relevant case numbers
• Collect accurate information and documents to proceed with a claim
• Be competent using a PC and have good administrative skills;

Essential Skills

• Computer literate.
• Excellent Interpersonal skills.
• Resilient attitude and a diplomatic approach.
• Excellent communication skills, both written and verbal.
• Self-Motivated and proactive with a flexible approach within a growing business.

The offices are open planned with a nice company culture and a buzzy atmosphere with regular social events. There is an onsite restaurant and a comfy staff room with a pool table. There is plenty of free parking available.

There is plenty of opportunity to increase the salary going forward if you are hardworking and enthusiastic and there are regular reviews and catch ups to see how you are getting on!

Hours of work are 9am - 5.30pm with one Saturday morning in three - 9am to 1.00pm

Perks!

• Salary £22500 with an opportunity to achieve a yearly performance related bonus
• Stakeholder Pension
• Holiday Increasing with Service and Holiday Trading
• Bike to work scheme
• Company events
• Employee discount
• Store discounts
• Wellness programmes

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Please do not phone the office. We will call you if we need to speak to you.

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.