Customer Advisor

We are currently seeking a dedicated and experienced customer insight advisor to join our team on a temporary basis. This role will involve assisting with customer complaints and addressing the concerns of dissatisfied customers to ensure their needs are met promptly and effectively.

Key Responsibilities:

• Act as a primary point of contact for customer complaints and concerns, providing timely and empathetic responses.
• Investigate customer issues thoroughly, gathering relevant information and insights to understand the root cause of the problem.
• Collaborate with various departments within the organisation to resolve customer complaints and implement solutions to prevent similar issues in the future.
• Utilise customer feedback to identify trends, areas for improvement, and opportunities to enhance our services.
• Communicate effectively with customers through various channels, including phone, email, and in-person interactions.
• Maintain accurate records of customer interactions and resolutions in our database.

Requirements:

• Previous experience in a customer service or customer support role, preferably within the housing sector.
• Excellent communication skills, both verbal and written, with a strong ability to empathise and build rapport with customers.
• Strong problem-solving skills and the ability to think critically to resolve complex issues.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office applications.

How to Apply:

If you are passionate about providing excellent customer service and making a difference in the community, we would love to hear from you! Please submit your CV outlining your relevant experience.

This is a hybrid working role, meaning you are able to work both from home and the office, depending on your schedule.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.