Customer Advisor

Inbound Advisor - Location: Liverpool L10

Days: Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)

Rota: 40 Hours a Week
Subject to workload **

07.00 - 15.30 **
07.30 - 16.00 **
08.00 - 16.30
08.30 - 17.00
09.00 - 17.30
09.30 - 18.00
10.00 - 18.30
10.30 - 19.00
11.00 - 19.30
11.30 - 20.00

Accountabilities/Responsibilities

• Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
• Booking viewing appointments and bookings
• Follow up on all enquires
• Updating all databases accurately to allow for effective analysis
• Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion

Skills

• Passionate about customer service
• Must have very strong written English skills for communication to customers
• Proven track record within a customer support role.
• Experience with web, social media and email sales campaigns
• Ability to work as part of a team
• Excellent organisational skills

Personal Qualities

• Must be performance driven
• Delivering high standards
• Commitment to equal opportunities
• Willing to be flexible and respond to changing circumstances

Experience

• Experience of working in sales, customer service, retail, or hospitality