Customer Advisor / Admin Parts - New or Career Change. Toyota

Ready for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Parts / Customer Advisor to join our Toyota team.

We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.

We are much more interested in finding people with the right attitude than a wide set of qualifications. If you are an individual who is ambitious, keen to learn, with some customer service experience, we want to hear from you!

Your future starts here…

Role info:

Parts / Customer Advisor
Newquay (TR8)
£29,500 - £35,500
Plus Benefits Including Pension, Preferential Rates for Servicing / Repairs, On Going Training and Development and More…
Full Time - Permanent

Culture: Passionate, Enthusiastic, Team Development Focussed
Company: One of the World’s Biggest Car Manufacturers
Your Skills: Customer Service, Great Communication, Sales, Relationship / Rapport Building
Sectors: Customer Service, Sales, Automotive

Who are we?

In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.

Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.

Joining us as a Parts / Customer Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!

The Parts / Customer Advisor Opportunity:

As a Parts / Customer Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the Toyota brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved.

As a Parts / Customer Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle. Working for Parklands in Newquay, you’ll be able to thrive in an exciting environment where your role as Parts Advisor will be vital to the Centre’s success.

Key Responsibilities:

+ Listening carefully to customers to build rapport and understand their requirements
+ Using a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
+ Quoting prices and availability of stocks and accessories to customers
+ Encouraging the sale of genuine parts and accessories whenever possible
+ Listening carefully to customers to build rapport and understand their requirements

About you:

+ Hold a full UK driving licence
+ Eligibility to work in the UK
+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
+ Have a smart personal appearance
+ Excellent standards of verbal and written communication
+ Good level of general education - at least GCSEs in English and Maths
+ IT skills (MS Word, PowerPoint and Excel)
+ Previous customer-focused work experience is advantageous, however no specific industry experience is required
+ Interests that support work life balance

What’s on Offer:

+ Preferential rates for servicing / repairs on your family’s cars
+ Up to 30 days of holiday (inclusive of bank holidays)
+ Contributory workplace pension scheme
+ Access to Parklands Benefits, savings across retail

Ready to join the largest car company in the world?

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR