Customer Administrator

Job Overview

Office based

This is an exciting opportunity to be part of a Commercial retail supply environment and join a small but productive team, where you will be an integral member.

This is a varied position that offers administrative support to the National Accounts team who look after our retail customers.

The role requires good organisational skills, the ability to help manage multiple concurrent tasks to achieve deadlines and a keen eye for detail. This role requires someone with energy and enthusiasm to join our team and help us deliver for our 'household name’ customers.

You will need to learn our customers’ ranges and business, be able to help support our Account Managers, and be responsible for offering administrative support to help achieve the team’s financial sales targets.

A big part of the role is developing relationships with our customers to help ensure that we’re supplying product ranges to meet their needs. You will be working on tasks to ensure new product additions are listed and successfully launched on time.

The successful candidate will be highly organised with good administration and IT skills, you’ll be a confident communicator and able to build rapport with both customers and colleagues.

Key Responsibilities

• Support with admin tasks as required, for example, raising customer orders onto the system, product setup for online customers, organising meeting preparation, help with showroom preparation, organising travel, attending meetings and taking follow up notes.
• To support development projects through our internal processes to meet customer expectations, ensuring timely and complete communication and information for all supporting departments.
• To manage product lifecycle with our Supply Chain team and the customer, this will involve implementing new product selections, ensuring we deliver to the required lead times and maintaining stock to support sales
• Effective data management especially the input, accuracy and maintenance of complete pricing and customer data
• Co-ordinating product samples as they arrive, ensuring that they go through all the different departments design checks, testing, photography and then showroom - or sent direct to customer.
• Support the National Accounts team in responding to ad hoc customer enquiries

Experience:

• Proficient in Excel
• Able to multitask across different projects and tasks
• Good working knowledge of Microsoft packages - experience of Microsoft Navision is an advantage
• Exceptionally high standards with meticulous attention to detail
• Excellent communication skills (both written and verbal)
• A self-starter with a positive, enthusiastic 'can do’ attitude and a down to earth approachable manner
• A problem solver with the ability to assume responsibility and act on own initiative
• A flexible team player with the ability to work proactively