Customer Account Manager

A highly motivated and organised Customer Account Manager is needed to join a thriving financial services team in Manchester. The role is centred on maintaining customer relations, handling accounts, and ensuring high levels of customer satisfaction.

Client Details

Our client is a well-established company in the financial services sector, boasting a workforce of over 500 employees. Their headquarters are located in Glasgow, and they have a strong presence in the Manchester area. The company is known for its commitment to customer satisfaction and its robust approach to account management.

Description

• Managing customer accounts and ensuring high levels of customer satisfaction.
• Regularly updating and maintaining customer records.
• Addressing customer queries and resolving issues in a timely and professional manner.
• Collaborating with the team to achieve targets and objectives.
• Providing regular reports on account status to the management.
• Contributing to the development of strategies and customer retentions.
• Participating in team meetings and training to stay updated on the latest industry trends and best practices.

Profile

A successful Customer Account Manager should have

• Proven experience in account management or sales within the financial services industry.
• Excellent communication and interpersonal skills.
• Strong organisational skills with an ability to manage multiple accounts.
• Proficiency in CRM software.
• A customer-focused approach with a commitment to providing exceptional customer service.

Job Offer

• A competitive salary package of £31,500
• Brilliant incentive schemes to reward performance.
• Vitality health coverage for all employees.
• Paid-for summer and Christmas parties to foster a strong company culture.
• Permanent role with opportunities for career advancement.
• An exciting opportunity to join a reputable company in the financial services industry in Manchester.

We strongly encourage candidates who are passionate about customer service and account management to apply for this exciting role.