Customer Account Coordinator

An excellent opportunity has arisen for a Customer Account Co-ordinator to join an established global business in the Teesside area on a 12 month fixed term contract.

Responsibilities of the role include:

• Ensure that excellent levels of customer satisfaction are delivered to our customers through the delivery of defined service standards, and build strong relationships with customers through open and interactive communication.
• Responsible for adhering to defined order-to-cash processes for assigned customers to agreed delivery performance and cost targets; this includes order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer requirements.
• Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
• Pro-actively monitor order status on a regular basis, resolving problems with a potential customer impact e.g. credit blocks, supply issues.
• Liaise with supply chain and the commercial team to resolve significant deviations between order activity and the agreed customer forecast.
• Work with logistics providers to schedule transportation to support the agreed delivery dates to our customers, in conjunction with the site based distribution team.
• Provide defined KPIs and operational reports to include; backlog, rollover, consignment, order book summary and sales forecast performance.
• Manage inventories in regional warehouses from purchase order creations, stock movements, intercompany invoicing and customer order management.
• Control customer based Vendor Managed Inventory / Consignment / Silo stocks as to include monthly billing process and stock reconciliation.
• Responsible for the timely processing of corrective debit and credit notes in line with very stringent compliance procedures
• Responsible for completing month-end activities such as signing off consignment declarations and performing the system transactions.

Your experience:

• Experience working in a customer service/co-ordinator role
• Experience working in a multi-national business would be advantageous
• Exposure to exports/worked within manufacturing would be advantageous

Skills Required

• A strong communicator with the ability to effectively communicate with both internal and external parties via phone and email
• Strong interpersonal skills
• Able to hit the ground running, a quick learner and ready to take on new challenges
• IT Literate and hold strong numerical skills

Please apply without delay as ourt client is looking to shortlist over the coming week.