Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits!

Posted 7 December 2022 by Reed Business Support
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Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits!

A fantastic company based in High Wycombe are looking for a Customer Advisor to join their team. Your main responsibility will be to manage customer queries, place orders and process escalations across a number of communication channels.

Main day to day duties:

  • Determine customer requirements and identify the best solutions in-line with company processes and procedures.
  • Process customer orders via calls, emails or web orders.
  • Accurately process and manage enquiries, quotes, sales orders and invoices.
  • Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.
  • To pro-actively promote new products and support the customer’s needs and requirements.
  • To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
  • Adhere to all company policies and procedures.

Skills:

  • Excellent communication skills across all platforms with internal teams and external customers.
  • Excellent customer service skills and confidence to deal with difficult queries/complaints.
  • Multi-task, prioritise, manage time and workload effectively.
  • Ability to learn quickly and retain information accurately in an ever changing industry.
  • Experience with CRM systems.

Requirements:

  • Have at least 2 years Customer Service experience.
  • Have experience with using Sage or other comparable CRM systems.
  • Have experience with Microsoft Office/365.

Working hours are Monday to Friday 08:30 to 17:00. Interviews are happening right away so don't delay and apply today!

Reference: 46234043

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