Croydon Council - Housing Systems Consultant

Croydon Council in the summer 2023 moved from OHMS housing management system to an upgraded system NEC Housing. The Council is looking for one implementation consultants to help the 600+ users in using this new system.

The modules that went live in the 2023 summer include, but are not limited to:

Rents and Arrears, Repairs, Voids, Housing Advice, Placements, Allocations, PSL, Tenancy Management, Planned Maintenance, Mutual Exchange, Property Purchase, Service Charges, Lettings.

Most of the on-boarding of the new NEC housing has already been completed - but the Council is now moving into a phase 2 of development, taking on new modules which include but are not limited to:

Asbestos Register, Asset Management, Choice Based Lettings.

This role will require for the post holder to be physically on site in our Croydon offices for the training sessions and other team duties. At the moment this could be at least 1-2 days per week, but this could increase when needed.

Specific skills set required for the Implementation Consultant:

• Knowledge of housing within a local authority setting
• Experience of training delivery for NEC Housing (previously Northgate)
• Willingness to travel to sites in Croydon
• Lead with development of training materials and aids
• Experience of classroom and virtual training
• In depth experience of using MS teams for training delivery and business consultations
• Support for end users - dealing with ServiceNow requests
• Planning training dates, venues, user management
• Training needs analysis and session design
• Developing course outlines
• Communication skills, helping users in their daily use of the system.

If you are interested in this role please send your updated CV in the first instance.