CRM Database Coordinator

CRM Database Coordinator

Permanent

Lancashire

£25,000-£28,000 + Hybrid + Great benefits

An exciting opportunity for a CRM Database Coordinator to join an award winning omni-channel retailer in their CRM Marketing team at an exciting time as they are implementing a new Order Management and CRM platform to give a world class customer journey.

KEY RESPONSIBILITIES

• As the CRM database coordinator there will be Day to day coordination of BAU system enhancements and build projects
• First point of contact for Hyper, Vecton, Exponea.
• Manage the Platform and Data roadmap, ensuring each project has a clear timeline, and is delivered to plan, escalating any challenges to CRM Manager
• Develop yourself as a subject matter expert for their customer data platform, supporting larger scale implementation projects run by the technical team.
• As a Subject Matter Expert in the customer data platform you will work with the Communications and Campaigns arm of CRM, contributing ideas for how to optimise the platform and data on system.
• You will support implementation of new channels and integrations e.g SMS
• You’ll turn data questions and hypotheses into briefs for their data consultants
• You’ll coordinate data analysis and insight briefs into their data consultants and verify the completeness and accuracy of reporting and insight that is supplied

ESSENTIAL SKILLS & EXPERIENCE

• Prior Project experience in CRM or database platforms.
• Experience of working in a fast-paced multi project environment
• Previous experience of working with Microsoft Business Central or Exponea
• Great attention to detail
• Excellent communicator and collaborator who can nurture great working relationships
• Microsoft Office proficient (Excel, Powerpoint, Teams and Word)

Please apply, if you have the above experience and want to join an award winning business who have been voted one of the best firms to work for in the UK.

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Success Talent Diversity & Inclusion statement:

We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities. As such, we welcome application from candidates who may have disabilities.

We regret that due to the volume of applications, only successful applicants will be contacted.