Credit Controller

Twenty-Four Recruitment Group is delighted to be working with a growing Care Home operator in North London who is currently looking for an enthusiastic and self-motivated candidate to join their growing team. To be successful in this role you will have 3 + years of demonstrable experience in a credit control role. More than just a debt collector, the role is about building strong relationships and creating trust internally and externally.

Type: Full Time

Pattern: Hybrid (4 days in the office & 1 day WFH)

Duties:

• Assisting with local Authority & NHS queries where the transactional team are unable to find a resolution
• Regularly reviewing debtor balances for all homes to identify problem payers early
• Making outbound calls to residents and families to manage debt levels and promptly resolve queries
• Communicate regularly with home managers and admin regarding resident accounts
• Ensuring the new resident on boarding check list is completed by the home
• Liaison with the transactional team to ensure bank postings, allocations and reconciliations
• Customer statements sent out on time
• Maintaining records on customer accounts within Sage to ensure info is up to date
• Recommend legal escalations where collection steps have failed
• Maintain debtor days

Person requirements:

• Previous experience with NHS/Local Authority/Care homes - Essential
• Strong customer service focus
• Able to demonstrate initiative and work without much supervision
• A team player who is willing to get involved in other duties outside their day-to-day role
• Proactive, self-starter, tenacious and diplomatic

TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.