Credit Controller

Role: Credit Controller

Location: Bromborough, Merseyside

Salary: £27,000

Positions available: 3

As a Credit Controller reporting to the Head of Transactional Services, your primary responsibility is to ensure the timely collection of cash while minimising bad debts. This role requires collaborative efforts, working closely with internal and external stakeholders to deliver excellent customer service and meet targets.

Responsibilities:

* Manage a portfolio of customers, ensuring payments are made within agreed terms.
* Provide exceptional customer service to both internal and external stakeholders.
* Handle a high volume of customer interactions via telephone.
* Maintain customer records to ensure timely receipt of invoices/statements.
* Update the accounts receivable system, Credit Hound, with all collection activities.
* Process card payments and issue electronic direct debit mandates.
* Provide copy invoices to customers on an ad-hoc basis.
* Build rapport with customers to enhance relationships.
* Handle statement reconciliations and create WIP statements for effective communication with customers.
* Escalate any concerning issues to the Credit Control Team Leader.
* Manage queries through our query management system.

The Ideal Candidate:

The ideal candidate will have a minimum of 2 years of experience in a credit control team, managing a high volume of transactions. They should be tenacious, organised, and prioritise customer service. Experience with statement reconciliations and transactions through online portals (e.g., ProActis, Tradex, Dwellant) is preferable. The candidate should demonstrate a successful track record of meeting cash collection targets, reducing aged debt, and minimising bad debts.

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