Credit Controller

SF Recruitment are currently working with a fantastic business based in Derby who are looking for a Credit Controller to join their team. This role is being recruited as a fixed term contract for over a year, working full time hours (37.5 hours a week), or the client could accommodate a slightly reduced hour week if requested . You will join a friendly and established team environment, working in a busy role. My client is looking for an ambitious and capable individual who will be able to hit the ground running.

Role Overview

The role will be based in the Derby office and will report into the Finance Manager. The Credit Controller is responsible for overseeing the collection of customer accounts in a manner that ensures high customer satisfaction. They must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts team and depot staff. They must also report to management on outstanding issues, whilst highlighting potential debtor problems.

Responsibilities of the Credit Controller will include:

- Chase overdue invoices by telephone and email, escalating legally where suitable
- Maintain accurate records of all chasing activity
- Provide accurate advice on billing queries
- Putting customer accounts on stop
- Liaise with different parts of the business in order to resolve customer queries
- Post payments to accounts and allocate as required
- Take credit card payments
- Negotiate payment plans
- Monitor debtor balances to ensure a reduction in debtor days
- Completing month-end procedures including sending invoices & statements and manually uploading invoices to various portals in a timely manner
- Answering inbound phone calls and directing to other parts of the business where applicable

Previous Skills and Experience Required:

- Previous Credit Control experience essential; preferably at least 5 years
- Ability to deal with challenging characters and situations
- Highly organised
- Intermediate Excel skills (lookups, sumifs, most standard formulas)
- Enjoy working in a small team and happy to take on tasks as they come up
- Natural problem solver & ability to use feedback and compromise to gain agreement with stakeholders

In return the company offer a highly competitive salary and and all round package, as well as hybrid working options after completion of probation period. If this role is of interest, please apply for immediate consideration.