Credit Control

Your new company
A specialist, award winning business in Bath are seeking a Credit Controller to join their high performing credit team.

Your new role
Duties and responsibilities will include:

• Contact customers for outstanding charges and the collection of late payments.
• Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
• Arrange collection of assets via third parties where appropriate.
• Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
• Monitor customer payment performance.
• Deal with customer service enquiries via telephone, email and post
• Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements

What you'll need to succeed
The successful candidate will ideally have previous experience in a customer facing role alongside:

• Demonstrable strong telephone cash collection experience
• Ability to interpret financial data
• Excellent attention to detail, organised and able to effectively prioritise workload
• Good negotiation and general communication skills
• Experience of using MS Office systems (Outlook, Word, Excel)

What you'll get in return

• Monday - Friday (9am-5pm with 1 hour for lunch)
• 24 days annual leave, increasing to 26 days after 2 years' service
• Life assurance & Income protection
• Private medical insurance
• Healthcare cashback plan
• Holiday exchange scheme
• Cycle to work scheme
• Auto-enrolment pension
• Very close proximity to the train station and park and ride drop off
• CPD opportunities
• Hybrid working ( 2 days work from home)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk