Credit Control Administrator

• Annual Salary: Up to £25,000
• Location: Avonmouth - Slight Hybrid (1 day per week from home).
• Job Type: Full-time

We are looking for a Credit Control Administrator to join our team. This role is ideal for someone with high-level administration experience and some knowledge of credit control. The successful candidate will be responsible for maintaining customer accounts, processing payments, and supporting the credit control team.

• Identify and collate information necessary to open credit limits on customer accounts.
• Accurately and swiftly enter all payment data (cheques, BACS, FP, CHAPS, etc.) onto the relevant customer accounts.
• Process bank transfer and cheque payments promptly for orders on mail order accounts to ensure timely delivery services.
• Ensure timely upload of bank information to facilitate the Direct Debit process.
• Keep customer information on credit accounts up-to-date, implementing changes without delay.
• Generate and distribute customer invoices, credit notes, and statements in a timely manner.
• Support the credit controllers in their debt collection by issuing copy documents and raising invoice disputes with customer services.
• Handle queries relating to credit accounts, including questions about payment allocations.

• Experience with high-level administration.
• Some knowledge of credit control is preferred.
• Excellent written and verbal communication skills, with the confidence to make outbound calls.
• Experience of working within a fast-paced, changeable environment.
• Good level of general education, with a minimum grade 4 (or equivalent) GCSE in Maths.
• Proficiency in MS Outlook and Excel.
• Attention to detail and accuracy are paramount.

• Competitive base salary with an annual performance-related bonus of up to 3%.
• 25 days holiday plus your birthday off, with the option to earn 4 additional days holiday, based on attendance.
• Access to discounts and cashback across hundreds of retailers.
• Confidential Employee Assistance Programme with 24/7 advice and guidance.
• Huge discounts on our full range of products, with up to 60% off our own brand labels.
• Option to purchase private healthcare at a subsidised rate.
• Ongoing training and support, with the opportunity to take industry-recognised qualifications.
• Liftshare scheme to save money and the environment.
• Charity giving through salary sacrifice.