Council Tax Officer / Revenues & Benefits Officer

Council Tax Officer / Revenues & Benefits Officer
Lewisham, London
Temporary (6 Month Contract - Possibility to Extend)
Hours Per Week: 35.00 (Hybrid Role, 40% office-based)

We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.

Key Requirements:

• Recent experience in a revenues environment, with a focus on call centre operations.
• Minimum of 2 years recent experience specifically in Council Tax administration.
• Familiarity with Enterprise and Academy systems is highly desirable.
• Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
• Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
• Proven ability to handle challenging customers in a call centre environment.

Key Responsibilities:

• Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
• Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
• Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
• Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
• Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
• Uphold trustworthiness and reliability in all aspects of the role.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on or send an E-Mail to