Contracts Administrator

Job Brief

A well-established business based in central Nottingham are looking for a Contracts Administrator to join their growing team. As a Contracts Administrator, you will be willing to learn and have excellent administration and customer service experience plus experience working with contracts or quotes.

Duties Include:

• Acknowledging internal and external email enquiries and communicating with new and existing clients
• Checking data accuracy for new maintenance orders
• Processing set up of new maintenance orders via internal CRM tools
• Contacting clients to obtain missing information or answer queries
• Maintaining and updating customer records in CRM system
• Mobilisation of large new contracts
• Importing cash database changes and /or new contracts in CRM system via import tool
• Upselling equipment for new maintenance on existing contracts
• Re-sale of existing contracts (new customers)
• Renegotiating of contracts (i.e. fixed term agreement with pricing changes)
• Retention of contracts

Skills Required:

• Decision making skills
• Confidence and enthusiasm
• Experience of working in a fast-paced environment
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritise, and manage time effectively

The Contracts Administrator will have experience dealing with contracts and quotes or have experience in a sales support role. You will also have excellent attention to detail and be able to work to strict deadlines. For the right candidate there are great opportunities for development and progression.

In return you will be offered a salary of £24,000 to £26,000 depending on experience. Working hours are Monday to Friday 8:30am - 5:00pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.

There is no parking available, but a Bike2work scheme is offered as well as discounted travel to work schemes - Tram2work and Robin Hood tram and bus scheme.