Contract Manager

Ref: 430

Shift pattern: Monday to Friday

Shift times: 0900 - 1700 (flexibility is required)

What’s on offer:

• Full paid training
• Company car
• Assistance and funding towards training courses required.
• Continuous personal development
• Access to discounts through BenefitHub
• Access to health cash plans through Westfield Health
• Competitive salary
• Access to NEST auto enrolment pension scheme
• Career development opportunities with a company favouring internal progression.
• Holidays 20 days - lieu days for working Bank Holidays

Our client is one of the largest independent UK specialists in their field.

The role:

We have an exciting new opportunity to join our client on a full-time basis as a Contract Manager. This position will require the officer to travel to various sites across the Northwest of England including Manchester, Chester, Liverpool, Bury, Bolton and more.

You will have access to a company car as part of the salary package, therefore it is essential you have a full UK driving licence (manual).

You will be responsible for the management of specified customer contracts of sites. Involvement with the auditing, reviewing and maintenance of the Quality Management System.

You will set very high standards for site-based colleagues, will have well developed organisational skills, the ability to work independently and as part of our dynamic operational team.

Some of the key tasks will include:

• Conduct Surveys and Risk Assessments.
• Manage customer complaints.
• Agree, monitor, and manage Service Level Agreements for all customer contracts.
• Customer liaison.
• Complete periodic audits of all customer contracts and reviews with the customers.
• Dealing with Health & Safety reports and RIDDOR.
• Liaise with Managing Director or representative through the Management of Service processes.
• Prepare High Level Summaries and KPI’s for specific sites as specified in the Service Level Agreement.

Please note this list is not exhaustive.

The successful candidate:

• Will ideally have experience of account, or contract management
• Customer focussed
• Have a good working use of technology and computer literate.
• Organisation.
• Drive and determination.
• Information gathering.
• Problem solving and judgement.
• Interpersonal and communication skills.
• Knowledge of business processes.
• Management skills.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.