Contact Centre Manager

THE OPPORTUNITY:

Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.

This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.

Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur!

THE ROLE & YOUR RESPONSIBILITIES:

Managing budget and stock
Reconciling bank transactions.
Arranging trainings.
Liaising with suppliers.
Effectively addressing clients' inquiries via telephone, email, and social media platforms.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Proven experience managing a Contact Centre team, preferably within a highly regulated, financial services background

Strong leadership and people management skills; you will inspire, lead and value your team

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills; driven by metrics, constantly reviewing and embedding processes and activity to ensure that your SLAs are met

Ability to work under pressure and manage multiple priorities

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.