Contact Centre Manager

Contact Centre Manager
Up to £60k OTE basic salary £28,000-£29,000.
Manchester City Centre / Salford

My client is a leading specialist within the finance sector, seeking an experienced customer service individual that is craving the next steps within their career. You must have proven experience in a mentoring or coaching capacity, with the passion to lead a team. Last month alone this team achieved a personal best, so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us?

Core duties would include:

• Completing 1-2-1's with each team member and regular meetings
• Dealing with escalations from customers if it goes to manager level
• Spot checking customer calls to ensure the team are putting them on the correct plans
• Search for new ways to improve team performance
• Managing the dialler and calls, setting realistic targets and KPIs
• Incentivise the team, issuing out prizes, and getting involved with wall of fame every month

The team would thrive with someone who is heavily driven by achieving targets, someone who is diligent, enthusiastic, assertive, and creative.

Our client is offers a vibrant working culture, with genuine career pathways, fluidity between teams, amazing onsite amenities including a gym and café.

The Divisional Managers are the inspiration to the team, they began their career at Team Leader level and have successfully climbed the ladder and truly live and breathe the company the values. They understand the role you are in and have this at the forefront of all decisions.

Salary/Benefits

• Up to £29k base salary with monthly bonus (£60k realistic OTE)
• Free breakfast in our on-site restaurant every morning
• You do not need to work any weekends
• Freebies given out on the floors regularly for all staff members
• Access to Perkbox discounts for retail stores and restaurants
• Subsidised lunches for just £2 per day
• Early finish Fridays 3pm
• On site gym

Applications are welcomed from proven sales professionals, please contact Amber Weston