Contact Centre Manager

Adecco Harlow have partnered exclusively with a highly credible business based in Harlow to help them find a Contact Centre Manager.

This role you will ensure the smooth running of the Collections Team call centre.

For the role of Contact Centre Manager, you will monitor and manage a team and optimise service to provide the highest of standards which their clients expect.

SALARY & BENEFITS

• £40,000 + Quarterly bonus
• Monday to Friday, shifts between 8am-8pm
• Harlow
• Permanent, full-time
• Employee discount
• Health & wellbeing programme
• Free or subsidied travel

THE JOB

• Lead and develop a high-performing collections call center
• Ensure consistent treatment of customers and uphold excellent service standards
• Shape training programs and competency frameworks for team members
• Implement process improvements and ensure regulatory compliance
• Manage telephony systems and technology effectively

ESSENTIAL SKILLS

• Previous experience in call center or contact center environments
• Exceptional telephone manner and organisational skills
• Proficiency in Microsoft Office applications
• Strong leadership and people management skills
• Ability to handle customer interactions professionally and tactfully

APPLY

• Click the apply button to be considered for this opportunity
• Applications will be reviewed over the coming days & updates provided ASAP
• Contact Jamie at Adecco Harlow directly for more information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.