Contact Centre Consultant

Our client works as an outsourcer for a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history.

The Contact Centre Consultant will be responsible for responding to emails, answering calls, dealing with customer quires on our system. You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

Why work for us?

• Our client has a working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around
• Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards.
• Weekly dress down day
• Cycle to work scheme

Salary: £23,795.20 (OTE £26,195)
Location: Ringwood.
Contract: Temp to Perm
StartDate: 8th April
Hours: 40 paid hours per week.
Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 7.00am - 3.30pm, and 9.30am - 6.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday.
You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm.

If this sounds like the role for you then apply now!

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.