Contact Centre Agent

A position has arisen for an interim Contact Centre Agent with one of our clients based in Cambridge. The role is on-site in Cambridge for a minimum of 3 months, paying £11.68 per hour including holiday pay. They are looking for candidates who are available to start as soon as possible.

Contact Centre Agent

Recruitment Agency Reference: 34846

Location: Cambridge

Contract: 3 months+

Hours: 37.5 per week, varying shifts

Your duties will include:

• Being the first point of contact for people telephoning, offering an operator service and handling all incoming calls on the Contact Centre consoles
• Ensuring that an effective service is provided to all stakeholders, both internal and external
• Using the correct salutation and communication standards when handling calls, in line with the company’s procedures

The successful candidate should have:

• Excellent customer service skills with demonstrable experience
• Strong communication skills
• A personable and friendly manner
• Calm and confidence under pressure

If you are interested in this role, please submit your CV below.