Contact Centre Advisor

• Annual Salary: £19,188 
• Location: Chessington, KT9
• Job Type: Permanent (Minimum 30 hours per week)

Are you eager to deliver joy and create unforgettable experiences? We are on the hunt for passionate, dedicated individuals to join our Short Breaks Call Centre team. This role is more than a job; it’s about crafting magical moments and ensuring our guests have the best possible stay.

• Create AWESOME bookings for our guests, ensuring a seamless and enjoyable planning experience.
• Handle booking amendments with precision and empathy.
• Provide exceptional service through phone, email, and live chat.
• Offer detailed information about our resort offerings and accommodations.
• Upsell package add-ons to enhance guest experiences.
• Meet and exceed performance targets.
• Collaborate with team members to uphold our high standard of service.

• Must be at least 18 years of age.
• Ability to remain composed in a dynamic environment.
• Strong organisational and multitasking skills.
• Proficiency in Microsoft Office and basic IT competencies.
• Excellent written communication skills, with attention to detail in grammar and punctuation.
• Team player with a positive, can-do attitude.
• Call centre experience is an advantage but not mandatory.

• Competitive pension scheme.
• Potential for discretionary company bonus.
• 20 days holiday entitlement plus bank holidays.
• Complimentary passes for free admission to attractions worldwide.
• Discounts in retail shops and restaurants.
• Significant discount on branded products.

To apply for this Call Centre Advisor position, please submit your CV and a cover letter detailing your passion for creating magical guest experiences and your relevant skills.