Concession Manager - Watch Brand

A very exciting opportunity has become available to join a watch brand based in a London Department store as Concession Manager. You will be outgoing, fun, personable and highly commercial with a passion for retail, driving a team and achieving fabulous results.

Main Responsibilities will include:

• Train, supervise, develop and motivate employees to achieve the goals of the store.
• Plan, organise and prioritise yourself and the team to ensure optimum use of available time.
• Monitor employees performance. Provide coaching, feedback and ensure completion of performance management
• Complete full and thorough probation reviews, quarterly reviews and annual reviews.
• Complete all recruitment for your store team, while liaising with HR
• Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Accurate reporting of all administration and stock control.
• Provide exceptional customer service, exceeding the expectations of customers in all interactions
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Adhere to company policies and regulations.

Person Specification

• Previous retail management experience
• Passion to motivate, engage and create a positive working environment
• Creativity in ideas to increase footfall and conversion.
• Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
• Driven to improve conversion and ensure the store and team meet KPIs
• Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
• Strong interpersonal skills with the emphasis on building good working relationships.
• Self-aware and acknowledges personal areas for improvement and development.
• Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
• Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.