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Compliance & Quality Assurance Advisor

Compliance & Quality Assurance Advisor

Posted 8 April by enable Recruitment
Easy Apply Ended
£35,500 per annum
Bristol , Avon
Permanent, full-time
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Posted by enable Recruitment
  • Basic salary £35,500 per annum (+15% bonus)
  • Hybrid working
  • Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemes
We have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people with disabilities to have a more independent quality of life.

What you'll be doing

  • Monitoring calls and emails to ensure they follow data protection 
  • Grading calls to ensure they align with company compliance 
  • Analysing and reporting data trends
  • Coaching and training the team where necessary 
  • Ensuring the team provide a positive process for customers 
What you'll need to apply

  • Previous Quality Assurance experience within a contact centre or a customer service environment
    Excellent communication skills
What you'll get in return for your talents

  • Basic salary of £35,500
  • Performance bonus of up to 15%
  • Electric Car / Cycle to work scheme
  • Flexible working model – 3 days office, 2 days home
  • Funded private medical care
  • 28 days holiday PLUS bank holidays
  • 15% non-contributory pension
  • Discounted gym memberships, volunteering days and much more!
What next 

Hit apply or contact Jess directly!

Reference: 52435106

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