Complaints Specialist

We have an exciting opportunity for a confident, customer focused individual to join a very successful, international business with modern offices in Epsom, Surrey. This is a well established organisation who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees.

The role is Complaints Specialist and forms part of the Customer Service function. Responsibilities include:

• Manage complaints from start to finish, ensuring a consistent approach and fair resolution for customers
• Ensure effective communication with customers throughout the complaints process, acknowledging complaints in a timely manner and keeping customers informed throughout the process
• Use 'right first time' approach, ensuring to answer all points raised first time to avoid repeat complaints
• Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service and customer expectations.

This role requires outstanding communication skills, good attention to detail and a genuine customer focus.

We are looking for someone who has previous experience in complaints handling.

Alongside a competitive salary of up to £28k, this company offers excellent benefits including free on site parking, hybrid working (2 days a week in the office and 3 days a week working from home), excellent pension contributions, annual bonus, private medical care, life assurance, onsite gym, 25 days holiday plus Bank Holidays and more.

For more information apply now!

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.