Complaints Resolution Specialist

We are currently recruiting for one of our trusted clients for the role of a Complaints Resolution Specialist. Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.

What You Can Expect

• Work Type -Permanent
• Location - Borehamwood (Hybrid)
• Salary - £25,800

Main Responsibilities as a Complaints Resolution Specialist

• Investigate and resolve customer complaints promptly and fairly, aiming for informal resolution whenever feasible. If necessary, escalate to written communication, ensuring professionalism and adherence to current regulations.
• Take proactive measures to ensure positive outcomes for retail customers, emphasizing superior customer service and empowering consumers to make informed decisions.
• Proactively engage with customers to understand and address their needs, resolving inquiries by coordinating with relevant internal and external stakeholders.
• Meet role responsibilities to achieve departmental objectives and mitigate departmental risks, including regulatory and reputational concerns.
• Accurately input data and complete all associated documentation with attention to detail.
• Support adherence to working practices related to complaints, ensuring compliance with legislative, regulatory, and company standards.

Experience & Skills Required

• Prior experience working in a phone-based customer service position
• Data entry background/ administration is also desirable.

For further information on this Complaints Resolution Specialist role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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