Complaints Handler - Insurance

Our client, a household name within the insurance sector, has an immediate opening for a Complaints Handler to join their team.

The Complaints Handler will be responsible for,

• Assessing and investigating customer complaints
• Internal and external engagement to ensure appropriate decisions are reached.
• Corresponding with customer, including production of Final Response Letters

The successful applicant will demonstrate,

• Recent experience of handling complaints for General Insurance business
• Excellent verbal and written communications skills
• Strong attention to detail and the ability to manage your own caseload.
• Proven experience of writing Final Response Letters
• Good working knowledge of ICOBs and DISP

If you wish to learn more about this position and demonstrate the required skills and experience then, please apply now.