Complaints Handler Insurance

Job Title: Complaints Handler (Insurance) Dog Friendly Office!!

Salary: £30K

Location: BD5

Hours: 09:00 -17:30, Monday to Friday, Hybrid (3 days in the office, 2 days at home)

Start:May

Do you have a passion for customer service? Do you have experience in complaints handling and insurance with knowledge of the FCA? Then please keep reading!

You will be joining a friendly bubbly team of individuals as well as being around some fury friends in the office too!

As a Complaints Handler you will be providing excellent customer service to their clients/ customers. You will be monitoring the in-box and liaising with members within the business regarding any complaints they may have.

Key Responsibilities:

• Providing excellent customer service
• Monitoring the complaints inbox
• Answering phone calls.
• Corresponding to members complaints via letter, telephone and email while adhering to the FCA regulations.

Requirements:

• Previous experience in a customer service role
• Previous experience dealing with insurance and an understanding of the FCA regulations.
• Proficiency in Microsoft Word, Excel, and PowerPoint, along with experience using a document management system.
• Excellent communication skills and attention to detail.
• Strong organisational and multitasking abilities.
• Fast and accurate typing skills.
• Friendly, approachable, and a team player.
• A commitment to providing exceptional client service.

If you have this relevant experience then please contact us today!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.