Complaints and Quality Officer

Posted 16 April by Reed
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Reed Talent Solutions are working in partnership with an experienced local GP to recruit an Complaints and Quality Officer to support with a temporary role. This role as a Complaints and Quality Officer will be an on-site role, the office is in Leeds (LS7).

What important information do you need to know?

  • Pay rate - £13.70 per hour
  • Location - Leeds (LS7)
  • 37.5 hours per week
  • 3 months with view to extend


GCSE C or equivalent in English and Maths.

Knowledge and Experience

  • Resolve problems and concerns quickly - providing support and guidance at the 'point of contact’i.e., face-to-face, email and/or telephone.
  • Understand and be able to explain Freedom of Information Act requirements and legislation, together with Subject Access and Data Protection requirements and legislation.
  • Provide an administrative assistance and support to Clinical Governance Team.
  • Collating and reviewing investigation pro-formas and composing responses to operational complaints within agreed timeframes.
  • Co-ordinating correspondence to the complainant and ensuring quality and consistency in all correspondence.
  • Assist in Producing complaint and incident reports and assist in the analysis for trends or recurrent themes providing recommendations and actions where appropriate.
  • Ensure appropriate consent is received before sharing any information regarding complaints and or incidents.
  • Work closely with and support Local Care Direct HR Department where a complaint/incident involves a Local Care Direct employee.
  • Assisting the Complaints and Quality Manager in the collating of evidence and investigations of all Patient Safety Incident Investigations.
  • Maintain and update own knowledge of developments in Data Protection Issues, Information Management and Records Management Systems.
  • Be a resource to DPO by providing basic admin support on the Data Protection Act and related Issues.
  • Support for the Director of Clinical Governance, Assistant Director of Clinical Governance, Clinical Governance and Quality Lead/Patient Safety Specialist, Complaints and Quality Manager as required.

We are looking for the right candidate to start immediately, if you have the relevant experience and would like to find out more, please don't hesitate to reach out!

Reference: 52205506

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