Complaints Administrator

Complaints Administrator

£21,000 - £23,000

Leeds City Centre - Hybrid Working Pattern

My client is a UK leading corporate business with modern city centre offices. They are looking for a Complaints Administrator to join their busy team in Leeds City Centre. The ideal candidate will have previous experience handling complaints or a strong customer service background.

As a Complaints Administrator your duties will include:

• Resolve all escalated queries and complaints
• Update all customers on any progress on outstanding enquiries
• Accurately update the relevant system with appropriate details
• Perform root cause analysis once a complaint has been resolved
• Ensure all processes are operated in a timely manner

As a Complaints Administrator you will have the following skills and experience:

• Previous experience working in Complaints would be an advantage
• Previous Customer Service experience is essential
• Excellent communication skills
• Ability to work towards deadlines
• Proficient on Microsoft Office

Complaints Administrator | Permanent | Leeds City Centre | £21,000-£23,000

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